Delivery, Refunds & Cancellations
Delivery
All of our items are sent via Royal Mail or courier service. Orders before 3pm are sent the same day.
After 3pm they are sent the following working day. Monday to Friday.
All prices include delivery unless stated.
If a parcel becomes lost, you the customer will not be responsible for any further costs. The Brick Ladd will cover anything that should arise from delayed or lost orders.
Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to hello@glasshouse.design and send the item to Bricks and 58 Park Avenue, Chippenham, Wiltshire, SN14 0HA.
Shipping
To return your product, you should mail your product to: 58 Park Avenue, Chippenham, Wiltshire, SN14 0HA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cancellations
You have the right to cancel up to 14 calendar days after delivery of your order.
Orders can be cancelled by email to brickladd@glasshouse.design
All items must be returned to 58 Park Avenue, Chippenham, Wiltshire, SN14 0HA within 14 calendar days of the confirmed cancellation and in line with our refunds policy.
Return postage costs will be at your expense.
We aim to refund within 3 working days on receipt and inspection of the returned order